As your partner in print, we want to make sure you’re supported every step of the way.
From design to delivery, we offer market-leading consultancy, expertise and advice to make sure your final product is a true showstopper.
Our product development team is all about making your designs a reality, with specialist expertise in materials, print processes and finishing routes.
With over 90 material substrate options available - including fully recyclable grades - and a diverse range of finishing routes, our in-house print and production department is ready for anything.
Not ready to send out your campaign immediately? Store it securely in our 3000-pallet climate-controlled warehouse, calling off stock when you need it.
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Ebi Engage combines the tried-and-tested methods that have made direct mail a marketing mainstay with up-to-the-minute wireless technology. Using the power of the Internet of Things (IoT), Ebi Engage makes instant customer feedback possible, with real time cloud reporting creating automatic, personalised brand responses. The result is record-breaking response rates that double, triple and even quadruple that of traditional direct mail*.
*DMA research shows a 9% average response rate for direct mail campaigns, while Ebi Engage campaigns have netted response rates of up to 49%.
Creating an Ebi Engage campaign is as simple - or as in-depth - as you want it to be.
There’s two key pieces of the puzzle we need from you: your thoughts on a design for your campaign, and your all-important customer data. Choose from our catalogue of designs to find one you like, or work with our in-house designers to create a completely new design from scratch.
The more, the better. One of the reasons Ebi Engage campaigns are so successful is because customers can be engaged through multiple channels - from mail to SMS to email and more. Each customer is tagged with a unique ID to allow for completely personalised customer journeys through the channels of your choice.
Because each customer is assigned a unique ID, Ebi Engage campaigns can be customised individually - with different artwork, triggers, messaging and more. Ebi Engage campaigns are completely dynamic, built for tailored customer experiences.
Every Ebi Engage campaign can be followed in real time through DDM Cloud, the campaign’s personal cloud-based dashboard. DDM Cloud allows you to get a general overview of how your campaign is doing, or drill down into specifics. Filter by location, clicks, button presses, artwork, and more - and combine filters in any way you wish for ultra-detailed analytics.
Yes. Every Ebi Engage campaign follows strict GDPR laws to ensure all customer data remains secure - and we work with independent data protection agencies to securely transfer data through encrypted systems to reduce the risk of leaks. Because security and data protection is so important to us, we audit our own systems monthly to make sure they remain airtight.
You know your customers and what they will respond to best, but we recommend that campaigns run for approximately twelve weeks - though they can be shorter or longer.
Each campaign is different, but on average the time from design to prototype is three to four weeks - after which the packs can be rapidly produced, fulfilled and delivered by our own in-house team.
Yes. Every Ebi Engage campaign pack can be returned to our headquarters, where it will be recycled and its electronics will be repurposed. Because the packs themselves do not store data, we have no way of taking your customers’ data from used packs after they have been returned to us.
